سوالات متداول

Yes, transaction fees may be deducted from refunds.

Bank transfer, Hesab Pay, Possibly Cash on Delivery.

Typical expectation: 1–5 days (local). Longer for remote areas.

Your account may be restricted or blocked if you cancel frequently without valid reasons.

No, once the order is processed or shipped, cancellation is not possible.

Yes, but only within 12 hours after placing the order.

Refunds are returned via: Bank transfer or Payment method used (e.g., Hesab Pay).

Refunds are processed in 5–7 business days after approval.

You should: Contact support immediately Provide proof (photos/videos) Request replacement or refund

Returns are generally allowed only under certain conditions, such as defects or incorrect items. What condition must items be in? Items must be: Unused In original condition With original packaging